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Refund policy

1. General Terms

You may request a refund for eligible purchases or recurring charges by contacting our customer support. We do not issue refunds for partially used memberships or subscriptions.

We reserve the right, at our sole discretion, to issue a refund or account credit. The fact that we grant a refund in one instance does not obligate us to provide similar refunds in the future.

If a refund is issued, it will be processed to the original payment method only. We do not issue refunds via cash, cheque, money transfer, or other alternative payment methods.

Once approved, the refund will be processed promptly. However, depending on your bank or payment provider, funds may take 3 to 5 business days to appear in your account.

2. Your Rights Under UK Law

Under the UK Consumer Rights Act 2015, you may have the right to:

  • Cancel a digital service within 14 days of purchase (cooling-off period), provided you have not yet accessed or used the service.
  • Request a full or partial refund if the service is faulty, not as described, or does not meet expected standards.

These statutory rights are not affected by this refund policy.

3. How to Request a Refund

To request a refund or cancel a service, please contact our support team at:

Email: [email protected]

Phone: +447700184071

Please include the following when submitting your request:

  • Full name
  • Email address used for the account
  • Order ID or transaction reference
  • Reason for the refund request

4. Customer Support

We offer customer support 24/7 via email and during regular business hours by phone.

We respond to all email queries within 24 hours. Support is provided in English, but we also use online translation tools to assist customers in other languages. You’re welcome to write to us in your preferred language.

5. Communications Disclaimer

trading-scaling.com is not liable for missed or unread email communications, including invoices, receipts, termination notices, or service updates. It is your responsibility to ensure your email address is valid, accessible, and able to receive messages from us (e.g., not blocked by spam filters). We recommend using a reliable email provider for account registration and communications.

6. Company Details

This site is operated by:

My Shopper Limited

Registered office: 128 City Road London, EC1V 2NX, UNITED KINGDOM

Company No.: 16324332

Managing Director: VLAD CAZACU

Email: [email protected]

Phone: +447700184071

7. Governing Law

This Refund and Returns Policy shall be governed by and interpreted in accordance with the laws of England and Wales.